Often we hear exhortations from experienced business men and women and entrepreneurs: "Don't get caught up in the technology superiority," "think about the customer," and "inculcate customer-oriented thinking in your company."
What they mean is you should strive to understand how your customer can put your product to use such that the technology disappears but the experience remains. The implication here, of course, is that the so derived experience is in the form of an additional benefit to the customer.
Nevertheless, those who are technologists by training, like most of us are, often wonder what's the big deal about this thing called "customer-oriented" thinking. At the outset the exhortation implied in this buzzword appears as nothing but a janus-faced fakery. On the one hand, it appears as if it is no special kind of thinking at all but just plain common sense. On the other hand, it seems that anything that requires that much special thinking couldn't possibly have a place in the normal business affairs with regular people and for heaven's sake it can't be all that complicated.
So let us examine this thinking.